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FAQs

REFUND AND RETURN POLICY

Thank you for shopping with. SaintRelics We want you to be satisfied with your purchase. Please read our policy below.

1. Returns

You have 7 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition you received it.
The item must be in its original packaging.
Proof of purchase is required.

2. Non-Returnable Items

We do not accept returns for:

Sale or discounted items
Gift cards
Items that have been worn, washed, or damaged by the customer

3. Refunds

Once we receive and inspect your returned item, we will notify you by email.

If approved:

Your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to reflect in your account.

Shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us within 7 days of receiving your order.

5. Return Shipping

Customers are responsible for paying return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please email us within 48 hours of delivery with:

Your order number
Clear photos of the item

We will resolve the issue as quickly as possible.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 SaintRelics1@gmail.com

067 065 7602

SHIPPING POLICY

Thank you for shopping with us at SaintRelics. We are committed to delivering your order safely and on time.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

South Africa: 7–14 business days
International Orders: 7–14 business days

Please note that delivery times may vary due to courier delays, customs processing, or high order volumes.

3. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your delivery status.

4. Shipping Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by customers.

5. Delays

While we aim to deliver within the estimated timeframes, we are not responsible for delays caused by:

Courier service disruptions
Weather conditions
Customs clearance processes
Incorrect address details

6. Lost or Damaged Packages

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us within 7 days of the expected delivery date.

Email us at: SaintRelics1@gmail.com

7. Contact Us

If you have any questions about shipping, please contact us at:

📧 SaintRelics1@gmail.com

067 065 7602

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